How we work
How we work with you
You might need one piece of work done well, senior CX help every month or someone working alongside your agency or partner. We work in all of these ways.
Ways to work with us
One piece of work, or ongoing support.
A defined piece of work
Small or large, with an agreed scope and price. It might be a survey review or a Qualtrics health check, or a full programme design or a migration.
Part of your team
A set number of days each month, working inside your CX team. It suits teams that need senior CX experience without making a hire, or extra capacity through a busy period.
Alongside your partner
We work with research firms, agencies and implementation partners. We can cover the CX advice on their project, or keep an independent eye on a build for you.
Who does the work
Who leads the work.
Our principal consultant leads every engagement and does the advisory work. Hands-on setup is done by us, your team or your partner, and we agree who does what before work starts. If a project needs more capacity or a specialist skill, we bring in experienced associates and tell you who they are first.
Questions
Questions about working with us.
Is there a minimum size of engagement?
No. A survey review is a small piece of work and often a good place to start. Larger engagements are scoped the same way, with a written proposal before anything is agreed.
Do you run the programme for us?
We help you set it up and hand it to your team to run. If you want continued support, we can join your team for a set number of days each month.
Do you work with agencies and research firms?
Yes. We work as a specialist on their projects, covering CX advice or Qualtrics work, under whatever arrangement suits the project.
How does it start?
With a free first call. After it you get a written scope, a timeline and a price, and nothing starts until you've agreed it.
Next step
Tell us where your programme is.
The first call is free and carries no obligation. You'll speak to our principal consultant, who would lead the work.